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ITIL V3 – Service Operation - Página: 2 de 396 The ITIL Core consists of five publications. Each provides the guidance necessary for an integrated approach, as required by the ISO/IEC 20000 standard

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You can obtain the ITIL v3 books as PDFs, i.e. downloaded softcopy Adobe books. Van Haren Publishing's itilbooks site says "Once downloaded the PDF is is a way to access the ITIL Version 3 books (and many others) online for free.

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